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FAQ & Tips

eReminder 2008 FAQ
Easy Tracker 2008 FAQ
eReminder 2008 FAQ

1. General questions

How to install eReminder 2008?

Is eReminder 2008 easy to use?

What does these buttons on eReminder 2008 mean?

How to close eReminder?

How to resolve the problem in installation/uninstall progress?

2. Details and Tips

How to update my eReminder 2008?

What is the system requirements?

3. Online Transaction/payment and support issues

Is tech support free?

Is the online order form secure?

How do licenses work?

How to lost key?

What methods of payment does eSellerate support?

General questions
1.1 How to install eReminder 2008 Standard/Professional/Premier?
1. Double click our installation file to execute it.
2. Setup wizard will guide you through the rest of the installation process.  top
1.2 Is eReminder 2008 easy to use?
eReminder Standard/Professional/Premier provides a lot of shortcuts. Most of command provides operation tips in the status bar. What's more, you can find the detailed explanations in the on-line help documents.  top
1.3 What does these buttons on eReminder 2008 mean?
If you don't understand a button's usage, just move the mouse cursor over it and use Shift + F1. A tooltip will then popup to explain the usage of the button. top
1.4 How to close eReminder?
A. In order to close the application please do one of the followings:
a) Select File->Exit menu item.
b) Find eReminder icon in the system tray, right-click it and select Exit.
c) Press Alt+F4 or click Close from the application's system button.  top
1.5 How to resolve the problem in installation/uninstall progress?
When you install eReminder 2008 to Windows XP OS, it will popup some warning dialogs, for example: The 'Microsoft Agent 2.0' package is not compatible with the version of Windows you are running, The 'Microsoft Speech Control Panel' package is not compatible with the version of Windows you are running, Choose OK to continue the installation, the warnings do not affect the work of Microsoft Agent in your machine. top
Details and Tips
2.1 How to update my eReminder 2008?
The latest version of eReminder can be downloaded from our web site: http://www.etimeinc.com

Before install the newest version of eReminder 2008, please remove the old version manually. After the old version is removed, you can install the newest version safely. top

2.2 What is the system requirements?
The following hardware and software are required to use eReminder 2008 software.
Component Required Recommended
Operating system Windows 2003, Windows XP and Vista Windows XP Home Edition or Windows XP Professional (some features require these operating systems)
Processor A 500 megahertz (MHz) processor, such as an Intel Pentium II or Advanced Micro Devices (AMD) processor A 1000 MHz processor or faster
RAM 196 megabytes (MB) 256 MB
Free hard disk space 80 MB Approximately 100 MB to use System Restore
Sound card 16-bit sound card Compatible 5.1 multi-channel audio sound card (for example, Creative Sound Blaster Live! 5.1 or Sound Blaster Audigy). 
Video adapter and monitor Super VGA (1024 x 768) or higher resolution Same as minimum configuration
Sound output device Speakers or headphones 5.1 multi-channel speakers
For more information about device compatibility, see the documentation for your sound card.

Note: Not all sound cards or sound devices are supported by SAPI 5, even if the operating system supports them otherwise. top

Online transaction/payment and support issues
Currently, PayPal/VISA/MASTERCARD/Discover/American Express Accepted.
For PayPal/VISA/MasterCard/Discover/American Express orders, include:
1) Name of card holder
2) Address of card holder
3) Name and address of user if different from card holder
4) Expiration date of card
5) Card #.
Registration will entitle you to an authorization code (or a license file), the latest registered version, and technical support. 
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3.1 Is tech support free?
Yes! It's free for all. If you have any question, write us at techsupport@eTimeInc.com
3.2 Is the online order form secure?
We use SSL encryption, so it is 100% secure.  top
3.3 How do licenses work?

You are limited to 30 Days of use for an unregistered version.
Please visit http://www.eTimeInc.com to buy this software.
Full and updated registration information is available at http://www.eTimeInc.com including a secure online order form.
PayPal/VISA/MASTERCARD/Discover/American Express Accepted
For PayPal/VISA/MasterCard/Discover/American Express orders, include:
1) Name of card holder
2) Address of card holder
3) Name and address of user if different from card holder
4) Expiration date of card
5) Card #.
Registration will entitle you to an authorization code, the latest registered version, and technical support.
Upgrades
Users are entitled to free upgrades at the same major version, this may last about one year.
The upgrade fee for previously registered users is half of the current price.
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3.4 How to lost key?
If for any reason your registration code becomes invalid or lost, just send an e-mail to our support staff at support@etimeinc.com together with the details of your previous registration. You will receive a new code via e-mail at no charge as soon as we have validated your old registration data.
3.5 What methods of payment does eSellerate support?
eSellerate provides transactions for all major credit cards including PayPal, VISA, MasterCard, Discover, American Express, and JCB as well as active PayPal accounts.
All payments are handled through online purchases.
We currently DO NOT accept payments using checks, purchase orders, cash or money orders.
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